Problems logging in and viewing content

When viewing a website page your browser automatically stores a copy of the page in a folder on your computer or device to use the next time you visit the page. This is done to make loading and viewing pages faster, but it can cause problems if the page has been updated or changed.

Your browser also stores other information such as browsing history, sessions and cookies which are used to remember settings such as your login details. This is all stored locally within your browser and again, can also occasionally cause problems when logging in or viewing content.

If you’re having problems logging in or viewing our content, it may be a case that your computer has stored old information in your browser. There are two methods you can try to fix this problem: try refresh your browser’s cache or try using a private browser or incognito tab in your browser.

How to refresh your browser's cache

Cache refresh

There are some situations when bypassing your browser's cache is prefered. Just clicking the refresh button (or hitting F5) won't be sufficient in this case, because this reloads the webpage while still using the old files from the cache. You need to refresh your cache first! This website contains step by step guides to clear your browser's cache forcing it to download all latest data from a website!

Using a private browsing or incognito window.

Most browsers now have a "private browsing" or "incognito mode" which is a privacy feature that prevents your browsing history from being stored.

For example, when you visit any web page, the text, pictures, and cookies that make up that page are all stored on your computer. Private browsing is not meant as a way to be completely anonymous on the Internet, however it's an easy way to not log your browsing history.

Here's how to open a private browsing window

Google Chrome

To open an incognito window, start Chrome and click the menu in the top right corner of the window. Click New Incognito Window and start browsing. Alternatively, you can press Ctrl+ Shift + N to bring up a new incognito window without entering the Chrome settings menu.

Microsoft Edge

To launch InPrivate Browsing, start Edge, click the menu in the top right corner of the window and select New InPrivate window. You can also use the keyboard shortcut Ctrl+Shift+P to launch it. Alternatively, you can right-click on the Edge taskbar icon and select New InPrivate window.

Microsoft Internet Explorer

To launch InPrivate Browsing in Internet Explorer, click on Settings > Safety > InPrivate Browsing. You can also use the keyboard shortcut Ctrl+Shift+P to launch it. Alternatively, you can right-click on the Internet Explorer taskbar icon and select Start InPrivate Browsing.


Choose File > New Private Window, or switch to a Safari window that’s already using Private Browsing. A window that’s using Private Browsing has a dark Smart Search field with white text.


To enable private browsing in Firefox, click on the hamburger icon at the top right and then select New Private Window. You can also just use the CTRL + SHIFT + P keyboard shortcut. You will be able to tell you are in private mode because of the mask located in the top right of the window.

My question is not answered here?

If you have a question and would like to reach us please use the following email us at . Alternatively, please use our live chat option which you’ll see at the bottom right of the website.