Effective Date: 16/5/2018
If we change our policy we will post changes on this page so that you may be aware of them.
Visual Education is committed to adhering to the EU General Data Protection Regulation (GDPR) together with all other applicable legislation relating to privacy or data protection.
What information we collect about you
Information You Provide
Visual Education collects a variety of information that you provide directly to us, including subscribing to our courses, making a purchase and any information that may be contained in videos, comments, or other submissions you upload or post to the visualeducation.com.
Visual Education may collect information from you in the context of:
- Account registration/subscription and administration of your Visual Education account;
- Uploads or posts to the website, course and blog;
- Contest registration and prize acceptance;
- Customer support and technical assistance;
- Processing your order for products or services offered by Visual Education;
- Providing updates to you regarding your Visual Education products;
- Newsletter subscriptions;
- Access to Visual Education products or services on social networks or third party services;
- Services provided online including our website visualeducation.com course pages; and
- Other uses of the services where information is requested for use and/or participation.
The specific types of information collected will depend upon the services you use, how you use them, and what you choose to provide and may include your full name, email address, phone number, home address, mobile phone number, credit card information, shipping address, gender, birth date, and zip code. Those who win a prize in our contests may be required additional information which will only be used for prize fulfilment purposes.
Visual Education website includes a publicly accessible blog, chat window, course pages and a members forum. You should be aware that any information including, but not limited to, comments, photos and videos you provide in these areas may be read, collected, and used by others who access them. Our members account pages and forum provides the ability to create a personal profile which gives you the option to submit additional personal and demographic information about yourself. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
You are not obliged to provide us with your personal data where it is requested but we may be unable to provide certain products and services or proceed with your relationship with the Visual Education if you do not do so.
Information We Automatically Collect
When you use Visual Education websites and web store, we may collect certain information as described below for such purposes as improvement of our products and services, troubleshooting bugs, providing the services, managing the services, security and monitoring purposes, tracking and analysing usage, providing content for referring traffic sources and improving overall performance of the services.
We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information, which may include but is not limited to type of Internet browser, Internet Protocol (IP addresses), geographic location (approximate), a record of how you use our services and sites, referring/exit pages, operating system, date/time stamp, and/or clickstream data and other data. We use this information to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
Online Advertising and Analytics
We do not serve third party advertisements to you while using visualeducation.com. However, we do work with website analytics and advertising partners, including Google, AdRoll and Facebook, to deliver Visual Education advertisements on third party publisher websites. These partners may use technologies such as cookies or similar technologies to analyse trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by visiting https://preferences-mgr.truste.com/ (or if located in the European Union https://www.youronlinechoices.eu/). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We may use third-party web analytics services on our services, such as those of Google Analytics. These service providers use the sort of technology described in the “Information We Automatically Collect” section above to help us analyse how users use the services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section.
Information from Other Sources
Anonymous or De-Identified Data
What we do with your information
Visual Education may use the information it collects for various purposes, including but not limited to:
- Fulfill your registration/order/purchase
- Send you an order/subscription confirmation
- Send you requested product or service information
- Respond to customer service requests
- Administer your account for proper functionality of our tools
- Send you a newsletter
- Send you marketing communications
- Call you for sales or support purposes
- Respond to your questions and concerns through our email and ticketing service
Service Improvement – As discussed throughout this Policy, we will use information to understand how users interact with our services and advertisements, provide tailored content and advertising, improve the overall Visual Education customer and product experience, and perform research and analytics.
Order-Related Communications – If you place an order, we will use your name and email address to send you an order confirmation email, a shipping confirmation email.
Customer Service – Based upon the information you provide us at the time of Visual Education subscription registration or purchase, we will send you a confirmation email to verify any purchases and subscriptions along with a series of welcome emails. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your Visual Education account. We will communicate with you by email to notify you of new courses, live shows or other important news and information relating to your purchase or subscription.
Newsletters, Social Media Campaigns, Special Offers and Updates – We will occasionally send you information on products, services, special promotions, contests, customer satisfaction surveys, events, and opportunities to interact with Visual Education and our community. You can sign up to receive these emails and social media campaigns from us on our newsletter sign up page. You can unsubscribe to these newsletters at anytime by clicking the unsubscribe link on any newsletter emails.
Service-Related Announcements – We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email or web based communication. Generally, you may not opt out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your Visual Education account.
Protecting your security
The security of personal information is important to us. When you enter sensitive information (such as a credit card number) on our site, we encrypt the transmission of that information using secure socket layer technology (SSL). Our Service platform is also encrypted to protect the integrity of our customers’ information.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party payment databases. By accepting these terms and conditions you consent to such checks being made. You can rest assured that this is done only to confirm your identity and as a fraud prevention, this is a common and regular procedure in all online transactions. A credit check is not performed and your credit rating will be unaffected.
The security of your information is imperative to us. We implement reasonable administrative, technical and physical security measures to protect against the unauthorised alteration, access or destruction of your information both during transmission and once we receive it. If you have any questions about security on our Website, you can contact us at .
Period of Storage
Your personal data will be kept for no longer than is necessary for the specific purposes for which the personal data are processed. More precisely, personal data is kept as long as actions to Visual Education are necessary with regard to the purpose(s) of the processing of personal data.
Sharing and Disclosure of Information
Visual Education does NOT share, sell, rent or trade information with third parties for their own promotional purposes, and will only share information as outlined below or with your consent.
Customer Testimonials – At times, we may post customer testimonials on our website on our site in addition to other endorsements. We may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us by email .
User-Generated Content – You may be able to disclose information about yourself in the course of contributing user-generated content on publicly-available areas of the services, such as your Visual Education user profile. Your Visual Education user profile and any information you post there will be publicly available.
This includes, but is not limited to: your uploaded photos or videos, your nickname / display name publicly as and your website URL. Your photo or video files may also contain your narrations and captions, as well as meta data regarding your geo-location, camera details and settings used. Any information you submit in the course of such activities can be read, collected, or used by other users. If you wish that a specific content generated by you shall be removed from publicly-available areas of our services, please contact us at .
Content Submitted to Visual Education – If you submit your photograph or other content to Visual Education, we may publish it on the Visual Education website along with certain information about you, e.g., your first and last name or your username. With your consent images and videos submitted to Visual Education may be used in our promotional material as examples of Visual Education members work.
When submitting images for our photo critiques you must agree that image(s) can be discussed or critiqued on one of our live shows or within the Visual Education website by Visual Education staff.
Service Providers – We use third party service providers to offer or facilitate services on our behalf, such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you order products or subscriptions from Visual Education, we will share your information as necessary for such third party services providers to provide the applicable service to us or on our behalf. These third parties are prohibited from using any identifying information about you for promotional purposes.
Legal Compliance – We reserve the right to access and disclose your information when we believe in good faith that such disclosure is necessary to: (a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage; (d) protect our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on Visual Education.
Law Enforcement – We may be required to disclose your information to government or law enforcement officials in response to a lawful request by a public authority or if we have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements. We can also disclose your information in order to apply or enforce our terms and conditions or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent or prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction).
Visual Education provides you with a number of choices with respect to the information we collect and use as discussed throughout this Policy. Some of your choices include:
Your Account. Members of Visual Education can update their account details including, nickname / display name, email, first name, last name, website, password and billing details by visiting the ‘My Account’ page visualeducation.com/my-account-page/ when logged in.
Marketing Communications. If you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form by leaving the “Opt-In” checkbox blank. If you no longer wish to receive our newsletter, social media campaigns and promotional emails, you may opt out of receiving them by following the instructions included in each newsletter or emailing
Tailored Online Advertising Opt-Out. Visual Education is committed to provide relevant, value-added content in the form of online advertisements. However, we respect the wishes of anyone who does not want to be tracked by third party advertising companies online. Users may opt out of cookie-based online advertising and analytics programs. If you would like to disable advertising cookies, which remember your browsing habits and try and display relevant advertising when you use our services, you can visit http://www.youronlinechoices.com. If you choose to turn off these cookies you will still see advertising on the internet but it may not be tailored to your interests. It does not mean that you won’t be served any advertisements whilst you are online. Whilst many companies involved in using advertising cookies and serving online behavioural advertising appear at the above link, not all do. Therefore, even if you choose to turn off cookies used by all of the companies listed, you may still receive some advertising cookies and some tailored advertisements from other companies.
EU Rights to personal information
EU and Swiss individuals have the right, under certain circumstances, to:
- Access their personal information;
- Correct inaccurate personal information;
- Request erasure of their personal information without undue delay;
- Request the restricted processing of their personal information;
- To receive the personal information that they have provided us with, in a structured, commonly used and machine-readable format and you have the right to transmit that information to another controller without hindrance or ask us to do so;
- To object to the processing of their personal information;
Such users may request access to their personal information and modify or remove most information associated with their Visual Education account at any time by logging into their Visual Education account and accessing features such as Edit Account Details and Billing Details. Users may also email to exercise any of the above rights by emailing us at .
Third Party Website Links and Features
Visual Education’s services are intended for general audiences and not for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 and if we become aware of such collection, we will take reasonable steps to delete any such information as soon as practicable.
Opt in / Opt out
If at any time you wish to stop receiving some or all of the information that we currently send to you by email please unsubscribe yourself from the mailing lists by clicking “Unsubscribe” at the bottom of our email correspondence or by contacting us directly.
This website may contain links to other websites not operated by Visual Education. Visual Education is not responsible for the content, accuracy or opinions expressed in such websites and does not monitor these for accuracy or completeness, this does not imply approval or endorsement of the linked website by Visual Education.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Visual Education shall not be responsible for any detrimental reliance you place on this website or its contents.
Visual Education is owned and operated by Visual Exposure Limited trading as:
Les Caches Business Park
Visual Education is providing this site and its contents on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition,Visual Exposure Limited makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
Whilst every care has been taken, the information contained in this site may contain technical inaccuracies or typographical errors. All liability of Visual Exposure Limited howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither Visual Exposure Limited nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Whilst we do undertake a review of all material before it is posted we assume no liability for any action or inaction regarding communications or content provided by any user or third party.